Returns Policy

To submit a return request or report a product-related issue, please fill out the form below.

As a general rule, consumers have the right to withdraw from purchases made in the e-store within 14 days of receiving the goods, except in cases stipulated by law.

If you received an incorrect, damaged, incomplete, or non-compliant product, describe the issue in as much detail as possible and attach photos if possible. Adding photos helps us assess the situation faster.

After submitting the request, we will contact you with further instructions. Please do not dispatch the product until you have received return confirmation or instructions from us.

See also:

• Ordering & Delivery
• Terms of Service
• Privacy Policy

Order Number *

Name *

Email *

Phone

Returned Product(s) *

Quantity *

Reason for ReturnSelect a reasonReceived wrong productProduct is damagedProduct is defectiveOrdered wrong itemProduct is missing partsOther reason

Problem DescriptionDescribing the reason is optional, but for damaged, incorrect, or defective products, a detailed description helps us resolve the issue faster.

Photos or DocumentsFor damaged, incorrect, or defective products, please add photos if possible. For regular returns, adding files is optional.

Drag and Drop (or) Choose Files

Confirmation *I confirm that the submitted information is accurate.

Submit Return Request

Please do not fill in this field.